How to run the salon in PawOS

Step 1

Getting started

PawOS is the diary for your grooming salon. You open it in the phone browser. Clients do not install anything.

Step 2

Salon setup

Settings is where the salon name, the booking link, services and the team live. Only the owner can change these.

Step 3

Adding staff

Each groomer gets their own login and a colour on the diary. They only see this salon.

Step 4

A client and their pet

A client is the person who pays. The pet is who sits on the table. You need both before you can book.

Step 5

Adding a booking

Bookings land on the diary and on Today. You can add one yourself, or a client can use the public link.

Step 6

The public booking link

Clients book in their own browser. They do not need PawOS on their phone.

Step 7

Reminders

A booking reminder is part of the appointment. It does not need marketing consent, and it does not spend credits.

Step 8

Loyalty

Stamps, points and birthday treats are earned in the salon. PawOS does not text them out by itself.

Step 9

Marketing drafts and approval

PawOS can write a note. It does not send it until you approve. People who have not agreed to marketing are left off.

Step 10

Auto mode

Overnight, PawOS looks for people who are due and queues drafts. You still approve every send.

Step 11

Ask PawOS

Ask PawOS answers questions about this salon's numbers. It is not the help assistant.

Step 12

Credits

1 credit is R1. Credits pay for AI drafts, Ask PawOS, the night scan, and approved marketing messages. They are not the monthly plan.

Step 13

Plans and billing

The monthly plan is the salon subscription. It is separate from credits.

Step 14

VAT invoices

Prices in PawOS already include VAT at 15%. The invoice splits that out.

Step 15

The pet portal

Clients get their own page for pets, visits, loyalty, a grooming club and food repeats. There is no password.

Step 16

POPIA consent, export and deletion

You keep client information so you can groom their pets. POPIA means you store it with consent, and you can hand it over or delete it.